Help Centre

What payment methods do you accept?

We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal & Hold Emporium Gift Cards.

Note that additional exchange fee may apply if your currency is other than CND dollars.

Where can you ship to?

We ship both locally and worldwide.

When will my package arrive?

The delivery standard for shipments inside Canada is:             

- Two business days for local mail (GTA)                   

- Three business days within Ontario                   

- Four days for national mail

The delivery standard for shipments sent from Canada to the U.S.A. is four to six business days. 

The delivery standard for shipments to another country (except the U.S.A.) is 7-14 business days.

Shipping time might vary depending on location, shipment method at checkout and other factors.

 Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing information can delay the shipment of your order.

Will I have to pay duty or customs fees?

Duties, taxes and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Hold Emporium will not refund the abandoned order, including shipping charges and fees.

When will my order be shipped?

All stock items including hardware (bolts, screws, t-nuts), climbing gear (harnesses, quickdraws, etc), guidebooks, apparel and other stock items will ship 1-3 days after the order is placed.

Climbing holds and training equipment (MÖNSTER BOARD) are made to order. Our current lead time is 2 to 4 weeks depending on the size of your order.

Is the hardware included?

Hardware is not included but is available for purchase here! All of our hold kits have the option to include all the hardware you need (t-nuts, bolts, L-wrench). Contact us directly for bulk and specialty orders of hardware. 

How can I tell how large the holds are?

A Lego figure (of the shaper!) is included in each of our product images as a reference to the size of our holds.

What bolt size should I order?

Most of our holds will require 1.5" and 2" bolts but every product page will indicate what kind of bolt is needed for the hold.

Can I pick up my order?

Yes! Select "Pick up order" at checkout and once your order is ready for pick up, a member of our team will contact you with details on scheduling a pick up appointment. 

Pick up times are Monday-Thursday, 10AM-5PM

Do you offer wholesale rates for bulk/gym orders?

Yes! Please contact info@holdemporium.com for inquires.

Do you have any factory seconds? If so, how much are they?

Yes! We occasionally have factory seconds available to purchase for $16/lbs. You are welcome to check in from time to time to see if we have any in stock. 

How many climbing holds should I get?

When you're starting out you can get by with 15-20 holds per sheet of 4' x 8' plywood but 25-30 per sheet would be ideal!

Can I use your holds outdoors?

Our holds are weather resistant! Though they are safe to use outdoors, expect fading to occur overtime due to UV rays. If you are planning to use your holds outdoors, contact us directly for special options including stainless steel washers and bolts.

How do I clean my holds?

Power washing would be the most efficient way to clean your holds. If you don't have a power washer, a toothbrush/scrub, hot water and mild dish detergent will do the trick! 

What are your holds made out of?

100% polyurethane resin.

What colors do you offer?

Post Holds currently offers holds in the below colours: 

**Colour codes indicated in " (  ) " are the closest colour match to Post Holds standard colours**